# How CallSnare Works

## 1. A missed call is captured

CallSnare watches your HVAC business number, records the missed-call event, and keeps the call evidence tied to the right organization.

## 2. The homeowner gets a fast text reply

When the rules allow it, CallSnare sends the first follow-up text quickly so a no-cooling or no-heat lead does not fall through the cracks.

## 3. The conversation moves toward booking

The inbox, templates, and response rules help gather enough detail to either book the diagnostic or hand it to the office.

## 4. Booked work lands on one calendar

Appointments can be created in the built-in calendar or by approved external systems using the protected booking API.

## 5. Confirmations and reminders stay aligned

Confirmation and reminder jobs are scheduled from the booking record, and changes to the booking resync those unsent jobs.

## 6. Results stay auditable

Leads, messages, bookings, lifecycle timestamps, and proof records stay persisted so results and guarantee outcomes can be explained later.

## FAQ

### What happens when I miss a call?

CallSnare records the missed HVAC call, texts the homeowner back when the rules allow it, and opens a lead so the office can keep the conversation moving.

### Does CallSnare text customers back automatically?

Yes. The product is built around fast missed-call follow-up by text, with business-hour and billing guardrails applied before outbound sends.

### Can CallSnare book jobs onto the calendar?

Yes. Diagnostic visits and other jobs can be booked from the web app and from the protected private booking API used by approved integrations.

### Can owners still step in manually?

Yes. Owners, admins, and agents can work leads directly in the inbox, update statuses, book appointments, and review the full history.