Terms
Plain-language terms
How CallSnare is meant to be used and how messaging, billing, and guarantee behavior are grounded in stored records.
Updated March 8, 2026. This page focuses on the operating and commercial boundaries without turning legal text into marketing copy.
Summary
The short version
CallSnare is an operating product for missed-call follow-up. The terms cover messaging responsibilities, billing records, and the posted guarantee rules.
Product use
CallSnare is an operating product for missed-call recovery
The service is designed to capture missed inbound calls, trigger follow-up texting, keep office context attached, and preserve proof around bookings and outcomes.
Customers are responsible for reviewing their configuration and keeping business details, routing rules, booking paths, and templates accurate.
The product should not be treated as a substitute for every phone-system, compliance, or customer-service obligation a business may have.
Messaging responsibilities
Customers remain responsible for lawful and appropriate messaging use
CallSnare can send automated missed-call follow-up texts as part of the configured workflow.
Customers are responsible for using the product in a way that matches their consent practices, local rules, and carrier or provider requirements.
Opt-out handling is treated as a live control and should not be bypassed.
Billing
Billing, plan state, grace, and credits follow stored billing records
Stripe is the source of truth for paid subscription state when live billing is enabled.
If billing becomes inactive and grace expires, inbound webhooks may continue to ingest activity while outbound recovery can be disabled.
Credits and guarantee outcomes are tied to stored billing and guarantee records rather than verbal exceptions.
Guarantee
The guarantee follows the posted eligibility and evaluation rules
The first-30-day guarantee depends on the account meeting setup, routing, template, and call-volume requirements.
Guarantee outcomes are evaluated from stored call, booking, and billing records.
If a credit is issued, it is handled through the billing system tied to that organization rather than an informal refund promise.